ITAC-01

Solution Provider Accessibility Contact Name

Explanation

This question is asking for the name of the designated person at your organization who serves as the point of contact for accessibility-related inquiries and issues. IT accessibility refers to ensuring that technology products and services can be used by people with disabilities. This contact person would typically be responsible for addressing questions about how your solution complies with accessibility standards (like WCAG, Section 508, ADA requirements, etc.). This question is being asked in a security assessment because accessibility is increasingly considered part of an organization's overall risk management and compliance framework. Educational institutions and other organizations have legal obligations to provide accessible technology to their users. By identifying a specific person responsible for accessibility concerns, the assessing organization can: 1. Verify that your company takes accessibility seriously by having a dedicated point person 2. Know who to contact if accessibility issues arise during implementation or use 3. Understand your organizational structure around compliance matters 4. Assess your readiness to address accessibility-related regulatory requirements To best answer this question, provide the full name of your organization's accessibility contact person. This could be someone from your product team, compliance department, or a dedicated accessibility specialist. If you have multiple products, ensure the person named is knowledgeable about the specific solution being assessed.

Example Responses

Example Response 1

Jane Smith, Director of Product Accessibility Ms Smith has been with our company for 5 years and leads our accessibility compliance program, ensuring all our products meet WCAG 2.1 AA standards and Section 508 requirements.

Example Response 2

Robert Johnson, Accessibility Compliance Officer Mr Johnson oversees our accessibility testing team and serves as the primary point of contact for all customer accessibility inquiries and remediation requests.

Example Response 3

We currently do not have a designated accessibility contact person Our product team collectively handles accessibility concerns as they arise, but we recognize this is an area for improvement in our organization We plan to designate a formal accessibility contact within the next quarter as part of our ongoing compliance enhancement initiatives.

Context

Tab
IT Accessibility
Category
IT Accessibility

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Neil Cameron