Solution Provider Accessibility Contact Name
Explanation
Identify the individual at your organization who acts as the designated point of contact for accessibility-related questions and concerns. IT accessibility refers to ensuring that technology products and services can be used by people with disabilities. This contact person would typically be responsible for addressing questions about how your solution complies with accessibility standards (like WCAG, Section 508, ADA requirements, etc.).
This question is being asked in a security assessment because accessibility is increasingly considered part of an organization's overall risk management and compliance framework. Educational institutions and other organizations have legal obligations to provide accessible technology to their users. By identifying a specific person responsible for accessibility concerns, the assessing organization can:
- Verify that your company takes accessibility seriously by having a dedicated point person
- Know who to contact if accessibility issues arise during implementation or use
- Understand your organizational structure around compliance matters
- Assess your readiness to address accessibility-related regulatory requirements
To best answer this question, provide the full name of your organization's accessibility contact person. This could be someone from your product team, compliance department, or a dedicated accessibility specialist. If you have multiple products, ensure the person named is knowledgeable about the specific solution being assessed.
Example Responses
Example Response 1
Jane Smith, Director of Product Accessibility Ms Smith has been with our company for 5 years and leads our accessibility compliance program, ensuring all our products meet WCAG 2.1 AA standards and Section 508 requirements.
Example Response 2
Robert Johnson, Accessibility Compliance Officer Mr Johnson oversees our accessibility testing team and serves as the primary point of contact for all customer accessibility inquiries and remediation requests.
Example Response 3
We currently do not have a designated accessibility contact person Our product team collectively handles accessibility concerns as they arise, but we recognize this is an area for improvement in our organization We plan to designate a formal accessibility contact within the next quarter as part of our ongoing compliance enhancement initiatives.
Context
- Tab
- IT Accessibility
- Category
- IT Accessibility
Related questions
- Solution Provider Accessibility Contact Title
- Solution Provider Accessibility Contact Email
- Solution Provider Accessibility Contact Phone Number
- Web Link to Accessibility Statement or VPAT
- Has a VPAT or ACR been created or updated for the solution and version under consideration within the past 12 months?
- Will your company agree to meet your stated accessibility standard or WCAG 2.1 AA as part of your contractual agreement for the solution?