Solution Provider Accessibility Contact Title
Explanation
This field records the job title of the person who acts as your organization's primary point of contact for IT accessibility matters. IT accessibility refers to ensuring that your software, services, or products can be used by people with disabilities, including those with visual, auditory, physical, speech, cognitive, and neurological disabilities.
This question is being asked in a security assessment because accessibility is increasingly considered part of an organization's overall compliance posture. Organizations need to demonstrate that they have designated personnel responsible for ensuring their products meet accessibility standards (like WCAG, Section 508, ADA, etc.). Having a dedicated accessibility contact shows that your organization takes accessibility seriously and has allocated resources to address these requirements.
The best way to answer this question is to provide the official job title of the person who handles accessibility concerns at your organization. This could be a dedicated accessibility specialist or someone who handles accessibility as part of their broader responsibilities. If your organization doesn't have a specific person assigned to accessibility matters, you should indicate this honestly and possibly mention who would handle such inquiries if they arose.
Example Responses
Example Response 1
Director of Accessibility and Compliance
Example Response 2
Senior Product Manager, Accessibility
Example Response 3
We currently do not have a dedicated accessibility contact Accessibility inquiries are handled by our Customer Support Manager who coordinates with our development team as needed We are in the process of creating a dedicated Accessibility Specialist position that we expect to fill within the next quarter.
Context
- Tab
- IT Accessibility
- Category
- IT Accessibility
Related questions
- Solution Provider Accessibility Contact Name
- Solution Provider Accessibility Contact Email
- Solution Provider Accessibility Contact Phone Number
- Web Link to Accessibility Statement or VPAT
- Has a VPAT or ACR been created or updated for the solution and version under consideration within the past 12 months?
- Will your company agree to meet your stated accessibility standard or WCAG 2.1 AA as part of your contractual agreement for the solution?

