ITAC-03

Solution Provider Accessibility Contact Email

Explanation

This question is asking for the email address of the person or team responsible for accessibility concerns at your organization. IT Accessibility refers to ensuring that technology products and services can be used by people with disabilities. This contact would be responsible for addressing questions about how your solution meets accessibility standards (like WCAG, Section 508, ADA compliance, etc.). This is being asked in a security assessment because: 1. Accessibility is increasingly considered part of overall compliance requirements 2. Organizations need to know who to contact with accessibility-related questions or concerns 3. Having a dedicated accessibility contact demonstrates organizational commitment to inclusive design 4. Educational institutions and government agencies often have legal requirements to procure accessible technology The best way to answer this question is to provide the official email address for your accessibility team or the person responsible for accessibility concerns. This could be a dedicated accessibility email (like accessibility@company.com) or the email of your accessibility officer/coordinator. If you don't have a dedicated accessibility person, provide the email of someone who can appropriately handle such inquiries, such as a product manager or compliance officer.

Example Responses

Example Response 1

accessibility@acmetech.com - This is our dedicated accessibility team email that is monitored by our Accessibility Program Manager and team They respond to all accessibility-related inquiries within 24 business hours and can provide documentation on our WCAG 2.1 AA compliance status, VPATs, and accommodation requests.

Example Response 2

sarah.johnson@cloudservices.io - Sarah Johnson is our Director of Product Compliance and serves as our designated Accessibility Officer She oversees our accessibility program, including regular audits, remediation plans, and customer support for accessibility-related questions.

Example Response 3

support@techinnovators.com - We currently do not have a dedicated accessibility contact Accessibility inquiries are handled through our general support team, who will route them to the appropriate product team We recognize this is a gap in our accessibility program and are in the process of hiring an Accessibility Program Manager who will have a dedicated contact email by Q3 of this year.

Context

Tab
IT Accessibility
Category
IT Accessibility

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Neil Cameron
Founder, ResponseHub
Neil Cameron