REQU-05

Does your solution process protected health information (PHI) or any data covered by the Health Insurance Portability and Accountability Act (HIPAA)?

Explanation

This question is asking whether your software solution or service processes Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). PHI refers to individually identifiable health information that relates to: - An individual's past, present, or future physical or mental health or condition - The provision of healthcare to an individual - The past, present, or future payment for healthcare provided to an individual This information includes identifiers like name, address, birth date, Social Security Number when connected with health information. Why this is asked in security assessments: 1. HIPAA compliance: Organizations handling PHI must comply with HIPAA regulations, which include specific security and privacy requirements. 2. Risk assessment: Processing PHI introduces significant regulatory and security risks that need to be properly managed. 3. Contractual requirements: If your solution processes PHI, a Business Associate Agreement (BAA) will likely be required. 4. Security controls: PHI requires specific security controls like encryption, access controls, and audit logging. How to best answer it: - Be honest and accurate about whether your solution processes PHI. - Consider both direct handling of PHI and any third-party services you use that might process PHI. - If you're unsure, it's better to answer 'yes' and provide details about potential PHI handling. - If you answer 'yes', be prepared to discuss your HIPAA compliance measures in follow-up questions.

Guidance

Answer "yes" if your solution handles personal health information (PHI), either directly or via a third party.

Example Responses

Example Response 1

Yes, our solution processes protected health information (PHI) covered by HIPAA Our healthcare scheduling platform stores patient names, contact information, appointment details, and basic health condition information to facilitate medical appointments We maintain HIPAA compliance through comprehensive technical safeguards including encryption of PHI both in transit and at rest, role-based access controls, audit logging of all PHI access, and regular security assessments We have established administrative safeguards including staff training, policies and procedures, and we execute Business Associate Agreements with all customers and relevant third-party vendors Our data centers are HITRUST certified, and we conduct annual HIPAA compliance assessments.

Example Response 2

No, our solution does not process protected health information (PHI) or any data covered by HIPAA Our project management software is designed for general business use and our terms of service explicitly prohibit customers from entering PHI into our system We have implemented technical controls to detect and prevent common PHI patterns (such as Social Security Numbers, medical record numbers, etc.) from being entered into free-text fields Additionally, we provide clear guidance to our customers about this limitation in our documentation and training materials While our platform has robust security measures including encryption and access controls, we are not positioned as a HIPAA-compliant solution.

Example Response 3

No, our solution does not currently process PHI or HIPAA-covered data, but we recognize that some customers may attempt to use our system for this purpose despite our terms of service prohibiting it While we have implemented strong security measures including encryption, access controls, and regular security testing, we have not completed a formal HIPAA compliance program or implemented the specific controls required for PHI We do not currently offer Business Associate Agreements If customers require PHI processing capabilities, we recommend they consider our enterprise healthcare edition (currently in development), which will include HIPAA compliance features, or seek alternative solutions designed specifically for healthcare data.

Context

Tab: Case-Specific
Category: Required Questions