Cookie Policy

Introduction

This Cookie Policy explains how Coin-Op Technologies Ltd, Company Number 15845409 (“ResponseHub,” “Company,” “we,” “us,” and “our”) uses cookies and similar technologies to recognize you when you visit our websites at https://responsehub.ai (marketing site) and https://app.responsehub.ai (platform) (collectively, the “Services”).

ResponseHub is a business-to-business platform. This Cookie Policy applies to business users accessing our Services for business purposes only. We do not provide services to consumers or individuals under 18 years of age.

This policy explains what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Policy should be read alongside our Privacy Policy and Terms of Service.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, ResponseHub) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., payment processing, analytics, and application monitoring).

We process information collected through cookies based on the following legal bases under UK GDPR:

  • Legitimate Interests: For strictly necessary and performance cookies that are essential for providing our Services and ensuring security
  • Consent: For functionality and analytics cookies that enhance user experience but are not strictly necessary

Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our Services to operate, and we refer to these as “strictly necessary” cookies. Other cookies enable us to track and understand how our business users interact with our platform to improve our Services. Third parties serve cookies through our Services for payment processing, analytics, and monitoring purposes.

Types of Cookies We Use

BY USING RESPONSEHUB, YOU AGREE THAT WE CAN PLACE THE FOLLOWING TYPES OF COOKIES ON YOUR DEVICE:

Strictly Necessary Cookies

These cookies are essential to enable you to move around our Services and use their features, such as accessing secure areas, maintaining your session, and processing payments. Without these cookies, services you have requested cannot be provided.

  • Purpose: Session management, authentication, security tokens
  • Legal Basis: Legitimate interests (necessary for service provision)
  • Retention: Session duration or as required for security

Performance and Analytics Cookies

These cookies collect information about how business users interact with our Services, including which pages are visited most often and if users receive error messages. This helps us improve the performance and design of our platform.

Piwik Analytics Cookies

_pk_id#

  • Purpose: Collects statistics on user visits anonymously, including pages viewed and time spent
  • Provider: Piwik Analytics Platform
  • Type: http_cookie
  • Expires: 13 months

_pk_ses#

  • Purpose: Tracks pages requested in a session for analytics
  • Provider: Piwik Analytics Platform
  • Type: http_cookie
  • Expires: 30 minutes

Functionality Cookies

These cookies remember choices you make (such as your user preferences) and provide enhanced, more personalized features. These cookies allow us to remember your settings and improve your experience.

  • Purpose: User preferences, language settings, dashboard customization
  • Legal Basis: Consent
  • Retention: Up to 12 months or until preferences are changed

Platform vs Marketing Site

We use different cookie configurations for our marketing website (responsehub.ai) and our application platform (app.responsehub.ai):

  • Marketing Site: Primarily uses analytics cookies to understand visitor behavior and improve our content
  • Application Platform: Uses essential cookies for authentication, session management, and functionality cookies for user preferences

How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by:

  • Browser Settings: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Services, though your access to some functionality may be restricted.
  • Cookie Consent Manager: When available, you can use our Cookie Consent Manager to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

Browser-Specific Instructions

For information on how to manage cookies in your specific browser:

Other Tracking Technologies

Cookies are not the only way to track visitors to a website. We may use other similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Services. This allows us, for example, to monitor traffic patterns, improve site performance, and measure the success of communications.

Data Retention

We retain information collected through cookies for the periods specified above or as necessary to fulfill the purposes outlined in this Cookie Policy and our Privacy Policy. Analytics data is typically retained in aggregated form for up to 24 months.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this policy indicates when it was last updated.

Contact Information

If you have any questions about our use of cookies or other technologies, please contact us:

Coin-Op Technologies Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Email: hello@responsehub.ai
Support: support@responsehub.ai

Version: 1.0
Last Updated: 26 August 2025
Effective Date: 26 August 2025