CHNG-05

Does your change management process minimally include authorization, impact analysis, testing, and validation before moving changes to production?

Explanation

This question is asking about your organization's change management process, which is the structured approach to making changes to your IT systems, applications, or infrastructure. Specifically, it's asking if your process includes at least four critical elements: 1. Authorization: Getting proper approval from designated stakeholders before implementing changes 2. Impact analysis: Evaluating how the change might affect other systems, users, or business processes 3. Testing: Verifying that the change works as intended in a non-production environment 4. Validation: Confirming that the change meets requirements and doesn't introduce new issues after implementation This question is important in a security assessment because poor change management is a common source of security vulnerabilities and system outages. Unauthorized or untested changes can introduce security flaws, break existing functionality, or cause unexpected downtime. A robust change management process helps prevent these issues by ensuring changes are properly vetted before they reach production environments. To best answer this question, you should describe your formal change management process, highlighting how it incorporates all four required elements. Include information about your change approval board (if you have one), documentation requirements, testing procedures, and post-implementation verification. If you use specific tools or frameworks (like ITIL) to manage changes, mention those as well. Be specific about who authorizes changes, how impact is assessed, what testing environments you use, and how you validate changes after deployment.

Example Responses

Example Response 1

Yes, our change management process includes all these elements All changes require formal authorization through our Change Advisory Board (CAB), which meets weekly to review and approve changes Before submission to the CAB, the change requester must complete an impact analysis document that identifies affected systems, users, and potential risks Our process mandates that all changes be tested in our development and QA environments before approval For critical systems, we also conduct user acceptance testing (UAT) After implementation, we have a validation phase where the change is verified against requirements and monitored for any unexpected issues for 48 hours All steps are documented in our change management system (ServiceNow), and we maintain an audit trail of all changes, approvals, and test results.

Example Response 2

Yes, our organization follows a comprehensive change management process based on ITIL framework principles All changes require authorization from the appropriate level of management based on a risk assessment (low-risk changes can be approved by team leads, while high-risk changes require CIO approval) Before submission, developers must complete an impact analysis document detailing systems affected, potential downtime, security implications, and rollback procedures Our CI/CD pipeline automatically runs unit and integration tests in our staging environment, and security scans are performed on all code changes Changes are deployed during scheduled maintenance windows, and post-implementation validation includes automated health checks and manual verification by the operations team We track all changes in Jira with links to test results, approvals, and deployment logs.

Example Response 3

No, our change management process currently does not include all these elements While we do require verbal approval from department managers before making changes, and we perform basic testing in our development environment, we don't have a formal impact analysis process or consistent post-implementation validation procedures We're a small team of 5 developers, and our current process is more informal than we'd like We're working to improve our change management by implementing a ticketing system to track changes and developing standard templates for impact analysis We expect to have a more comprehensive process in place within the next quarter, but at present, we acknowledge this is a gap in our security controls.

Context

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Organization
Category
Change Management

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Neil Cameron