Are the data centers staffed 24 hours a day, seven days a week (i.e., 24 x 7 x 365)?

This question is asking whether your data centers have personnel physically present at all times, without any gaps in coverage. Why this matters for security: 1. Physical security is a critical layer of defense - having staff onsite 24/7/365 means there are always people available to respond to physical security incidents (unauthorized access attempts, break-ins, etc.) 2. Continuous monitoring allows for immediate response to environmental threats like fires, flooding, or power issues that could impact data availability and integrity 3. Technical issues that require physical intervention can be addressed promptly at any time, reducing potential downtime 4. Regulatory compliance often requires specific levels of physical security controls, including staffing requirements When answering this question, be specific about your staffing model. If you use a third-party data center provider (like AWS, Azure, Google Cloud), you should indicate this and reference their staffing practices. If you maintain your own data centers, provide details about your staffing schedule, including any contingency plans for holidays or emergencies. If you have multiple data centers with different staffing models, clarify this in your response.