DATA-05

Will the institution's data be available within the system for a period of time at the completion of this contract?

Explanation

This question is asking whether the institution's data will remain accessible within the vendor's system for some period after the contract ends. This is important for several reasons: 1. Data retention and transition planning: The institution needs to know if they'll have time to extract or migrate their data before it's deleted. 2. Data lifecycle management: Understanding how long data persists helps ensure proper data governance. 3. Security and compliance risk: Data that remains in a system after a contract ends could represent a security or compliance risk if not properly managed. 4. Business continuity: Access to historical data may be needed for operational, legal, or regulatory purposes. When answering this question, you should clearly state: - Whether data will be available after contract termination - For how long data will remain available - Any conditions or costs associated with this post-contract access - The process for data retrieval during this period - What happens to the data after this period (e.g., secure deletion) This question helps the institution understand their data lifecycle and plan appropriately for contract termination scenarios.

Example Responses

Example Response 1

Yes, the institution's data will remain available in our system for 90 days after contract termination During this period, the institution will retain read-only access to the system through their existing administrator accounts to facilitate data export and migration We provide standard export tools at no additional cost during this period After the 90-day period, all institution data will be securely deleted from our production systems according to our data deletion policy, which includes overwriting storage locations and verification procedures Backups containing the institution's data will be retained according to our standard backup retention schedule (maximum 30 days) and then purged.

Example Response 2

Yes, the institution's data will be available for 30 days after contract termination at no additional cost For extended access beyond 30 days, we offer a data retention service at $500/month for up to 6 additional months During the retention period, authorized institution personnel can access the data through our secure API or request exports in standard formats (CSV, JSON, XML) We provide documentation and support for these export processes Upon expiration of the retention period or at the institution's written request, all data will be permanently deleted from our systems using secure deletion methods that comply with NIST SP 800-88 guidelines.

Example Response 3

No, the institution's data will not be available within our system after contract termination Our standard process is to securely delete all customer data within 7 days of contract end date This approach minimizes security risks associated with lingering data access We strongly recommend that institutions implement a data export plan at least 30 days before contract termination We provide comprehensive data export tools and documentation to facilitate this process, and our customer success team can assist with planning the data migration If needed, we can discuss custom arrangements for temporary data retention, but this would require a separate agreement with associated costs and would need to be established before the contract end date.

Context

Tab: Product
Category: Data