Does your organization have documented breach notification procedures that include a process for notifying affected customers in the event of a data breach?

This question assesses whether your organization has established formal procedures for responding to data breaches, with specific focus on customer notification requirements. Effective breach notification procedures should define roles and responsibilities, timeframes for notification, communication templates, and compliance with relevant data protection regulations (such as GDPR, CCPA, or industry-specific requirements). Evidence could include a documented breach response plan or incident response playbook that outlines the notification process, sample notification templates, a decision tree for determining notification requirements, and records of breach notification drills or exercises conducted by the organization.