OPEM-10

Do you have existing higher education customers?

Explanation

This question is asking whether your company or service has existing customers in the higher education sector. While it appears in the PCI DSS category, it's primarily about understanding your experience serving educational institutions rather than a direct PCI compliance question. Why it's being asked: 1. Experience with similar institutions: Higher education institutions have unique security, privacy, and compliance requirements. Having existing higher education customers demonstrates familiarity with these specific needs. 2. References and track record: The assessor wants to know if other similar organizations have trusted your solution, which can serve as validation. 3. Understanding of educational data handling: Educational institutions handle sensitive student data (FERPA compliance) alongside payment data (PCI compliance), creating a complex compliance environment. How to best answer it: Provide a clear yes or no, and if yes, consider including: - The number of higher education clients you serve - How long you've been serving this sector - Any notable institutions (if you can disclose them) - Any specific solutions or features developed for higher education needs If no, explain your experience with similar regulated industries or compliance frameworks that would translate well to higher education environments.

Example Responses

Example Response 1

Yes, we currently serve over 50 higher education institutions across North America and Europe Our client base includes several large state university systems, private colleges, and community colleges We've been working with higher education clients for over 8 years, which has allowed us to develop specific features tailored to their unique needs, such as integration with common Student Information Systems and compliance reporting tools that address both PCI DSS and FERPA requirements We can provide references from similar institutions upon request.

Example Response 2

Yes, our company has been serving the higher education sector for the past 5 years We currently have 12 higher education customers, including 3 large research universities and 9 smaller colleges Our experience with these institutions has helped us understand the unique challenges of processing payments in educational environments, such as handling various payment types (tuition, housing, campus services, donations) while maintaining PCI compliance across different departments We've developed specific documentation and implementation guides for higher education clients.

Example Response 3

No, we do not currently have customers in the higher education sector Our primary customer base has been in healthcare and financial services, where we've developed extensive experience handling sensitive data under HIPAA and various financial regulations While we haven't yet expanded into higher education, our experience with these highly regulated industries has prepared us to address similar compliance concerns Our platform was designed with multi-regulatory compliance in mind, and we believe our experience with PCI DSS in other sectors would transfer effectively to higher education environments We're actively looking to expand into this sector and have been researching the specific needs of educational institutions.

Context

Tab: Case-Specific
Category: Payment Card Industry Data Security Standard (PCI DSS)