PCID-06

Are you classified as a service provider?

Explanation

This question is asking whether your organization is classified as a 'service provider' according to the Payment Card Industry Data Security Standard (PCI DSS). In PCI DSS terminology, a service provider is any business entity that is not a payment card brand member or a merchant, but is involved in the processing, storage, or transmission of cardholder data on behalf of another entity. This includes companies that provide services that control or could impact the security of cardholder data. This question is being asked in a security assessment because service providers have specific PCI DSS compliance requirements that differ from merchants. Service providers typically must comply with a broader set of requirements and may need to undergo more rigorous assessments. They often have additional responsibilities such as maintaining documentation of their compliance for their customers and may need to complete a Service Provider Attestation of Compliance (AOC). To best answer this question: 1. Determine if your organization processes, stores, or transmits cardholder data on behalf of another entity 2. Consider if you provide services that could affect the security of cardholder data for another entity 3. Review your contracts with clients to see if you're contractually defined as a service provider 4. Consult with your compliance or legal team if you're unsure about your classification Being classified as a service provider isn't inherently good or bad - it simply determines which set of compliance requirements apply to your organization.

Guidance

Refer to PCI DSS Security Standards for supplemental guidance in this section

Example Responses

Example Response 1

Yes, our company is classified as a service provider under PCI DSS We provide a payment processing platform that stores, processes, and transmits cardholder data on behalf of our merchant customers As a service provider, we maintain compliance with all applicable PCI DSS requirements, undergo annual Level 1 Service Provider assessments, and provide our Attestation of Compliance (AOC) to our customers upon request.

Example Response 2

Yes, we are classified as a service provider under PCI DSS While we do not directly process credit card transactions, we host an e-commerce platform that our clients use to collect and process payments Our infrastructure could impact the security of our clients' cardholder data environments, so we maintain PCI DSS compliance as a service provider and complete the appropriate Service Provider Self-Assessment Questionnaire (SAQ D) annually.

Example Response 3

No, our organization is not classified as a service provider under PCI DSS We are a software development company that creates business intelligence tools, but we do not process, store, or transmit cardholder data on behalf of other entities Our software does not connect to payment systems or handle any payment card information While we follow security best practices, PCI DSS service provider requirements do not apply to our business model since we have no involvement with payment card data.

Context

Tab
Case-Specific
Category
Payment Card Industry Data Security Standard (PCI DSS)

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Neil Cameron
Founder, ResponseHub
Neil Cameron