Are you on the list of Visa approved service providers?
Explanation
Visa's Global Registry of Service Providers is the reference point here, the public list of providers that have demonstrated PCI DSS compliance, and whether your organization appears on it.
Why this matters: Being on Visa's approved service provider list indicates that your organization has undergone validation of PCI DSS compliance by a Qualified Security Assessor (QSA) and has been recognized by Visa as meeting their security requirements. This provides assurance to potential clients that your organization follows industry-standard security practices for handling payment card data. Organizations that process, store, or transmit Visa cardholder data on behalf of other entities (like merchants or financial institutions) are typically expected to be on this list.
The question is being asked in a security assessment because:
- It provides immediate verification of a recognized security certification
- It indicates your organization's commitment to payment card security standards
- It helps the assessing organization understand if you've undergone rigorous third-party validation specific to payment card processing
To best answer this question:
- Check if your organization is listed on the Visa Global Registry of Service Providers (available on Visa's website)
- If listed, provide your listing details including the name under which you're registered and your listing category
- If not listed but PCI DSS compliant, explain your compliance status and why you're not on the list
- If not listed and not handling payment card data, explain that this is not applicable to your service offering
Guidance
Refer to PCI DSS Security Standards for supplemental guidance in this section
Example Responses
Example Response 1
Yes, our organization is listed on the Visa Global Registry of Service Providers We are listed under the name 'SecurePayTech, Inc.' as a Level 1 Service Provider in the category of 'Payment Gateway/Switch' Our listing was last validated on March 15, 2023, and our PCI DSS compliance is maintained through annual assessments conducted by TrustSecure, our Qualified Security Assessor (QSA) Our listing can be verified on Visa's public registry website.
Example Response 2
No, we are not currently listed on Visa's approved service provider list However, we maintain PCI DSS Level 1 compliance through annual assessments by an independent QSA We have not pursued listing on the Visa registry because we operate primarily as a back-end data analytics provider that does not directly process Visa transactions Our PCI DSS Attestation of Compliance (AOC) is available upon request, and we can provide documentation of our compliance status including our most recent Report on Compliance (ROC).
Example Response 3
No, our organization is not on the list of Visa approved service providers While we do process payment card transactions for our customers, we currently leverage a third-party payment processor (Stripe) that is on the Visa approved list All cardholder data is processed directly by Stripe through their secure payment form that is embedded in our application - we never store, process, or transmit cardholder data on our systems We maintain PCI DSS SAQ-A compliance for our limited role in the payment process, but since we're not a direct service provider handling Visa cardholder data, we don't qualify for the Visa approved service providers list.
Context
- Tab
- Case-Specific
- Category
- Payment Card Industry Data Security Standard (PCI DSS)
Related questions
- Do you have a current, executed within the past year, Attestation of Compliance (AoC) or Report on Compliance (RoC)?
- Is the application listed as an approved Payment Application Data Security Standard (PA-DSS) application?
- Does the system or solutions use a third party to collect, store, process, or transmit cardholder (payment/credit/debt card) data?
- Do your systems or solutions store, process, or transmit cardholder (payment/credit/debt card) data?
- Are you compliant with the Payment Card Industry Data Security Standard (PCI DSS)?
- Are you classified as a service provider?

