Do you warrant that you will not use customer data for purposes beyond providing the contracted service?
Explanation & Context
Explanation of the Question:
This question is asking whether your organization guarantees that it will only use customer data for the specific purposes outlined in your service contract. In other words, it wants to ensure that customer data won't be used for any other purposes, such as marketing, selling to third parties, or any other activities not directly related to providing the agreed-upon service. This is a critical aspect of data privacy and trust, as customers need to know that their data is handled responsibly and within the boundaries of what they have agreed to.
Why It Matters and Example Evidence:
Ensuring that customer data is used only for contracted purposes helps protect customer privacy and maintains trust. It also helps your organization comply with data protection regulations, which can have serious consequences if violated.
To demonstrate fulfillment of this question, your organization might provide evidence such as a data usage policy that clearly outlines how customer data will be used, internal training records showing that employees understand these policies, and audit logs that show data access is limited to those purposes. Additionally, contracts with customers could include clauses that explicitly state the limited use of their data, reinforcing this commitment.
Example Responses
Example Response 1
We warrant that customer data will only be used for providing the contracted service. This commitment is outlined in our data usage policy and reinforced through regular employee training sessions.
Example Response 2
Our organization strictly adheres to the principle of using customer data solely for the purposes defined in our service contracts. This is ensured through rigorous internal audits, clear contractual clauses, and a robust data governance framework.
Example Response 3
As our software is deployed on-premises and customer data never leaves the client's environment, the question of data usage beyond contracted services does not apply. We focus on ensuring the security and integrity of the data within the client's infrastructure.
