Do you have a documented change management process?

This question is asking whether your organization has a formal, documented process for managing changes to your IT systems, applications, infrastructure, or other technology assets. A change management process is a structured approach to transitioning from the current state to a desired future state. In IT contexts, this typically refers to how modifications to systems, software, hardware, networks, or procedures are proposed, reviewed, approved, implemented, and verified. Why it's asked in security assessments: 1. Uncontrolled changes can introduce security vulnerabilities or system instabilities 2. Proper change management ensures changes are tested before deployment 3. Documentation creates accountability and traceability for all changes 4. It demonstrates organizational maturity and risk awareness 5. Many compliance frameworks (like ISO 27001, NIST, SOC 2) require formal change management A good answer should: - Confirm the existence of a documented process - Briefly outline the key elements of your change management process - Mention any tools used to track changes - Note how changes are reviewed for security implications - Indicate if the process is regularly reviewed and updated Even if your process is simple, having documentation that shows a thoughtful approach to managing changes is important for security assessments.