Do you have a documented patch management process?

This question is asking whether your organization has a formal, documented process for managing software patches across your systems. A patch management process outlines how your organization identifies, tests, approves, deploys, and verifies security patches and software updates. Why it's important in a security assessment: 1. Unpatched vulnerabilities are one of the most common attack vectors for security breaches 2. A documented process ensures consistency in how patches are handled 3. It demonstrates a proactive approach to security maintenance 4. It shows organizational maturity in IT operations 5. Many compliance frameworks (like NIST, ISO, PCI DSS) require formal patch management A good patch management document typically includes: - Roles and responsibilities for patch management - Timelines for deploying different types of patches (critical vs. non-critical) - Testing procedures before deployment - Deployment strategies (phased rollouts, maintenance windows) - Exception handling and risk acceptance processes - Verification and reporting mechanisms When answering this question, be specific about your documented process rather than just saying 'yes.' Mention key aspects of your process, where the documentation is stored, and how it's maintained and reviewed.