GNRL-03

Solution Description

Explanation

The 'Solution Description' question in the HECVAT (Higher Education Community Vendor Assessment Toolkit) is asking you to provide a comprehensive overview of your product or service. This question serves as a foundation for the entire security assessment, helping the evaluators understand what your solution does, how it works, and what systems or data it might interact with. This question is being asked because security assessments need context about your solution to properly evaluate potential risks. Different types of solutions have different security considerations - a cloud-based data analytics platform has different security implications than an on-premises student information system. Without understanding what your solution does, evaluators cannot properly assess the relevance and adequacy of your other security controls. When answering this question, you should: 1. Clearly describe what your product or service does in functional terms 2. Explain the technical architecture at a high level (cloud-based, on-premises, hybrid) 3. Identify what types of data your solution processes or stores 4. Mention any significant integrations with other systems 5. Note any particularly relevant security features 6. Be comprehensive but concise - typically 1-3 paragraphs is sufficient The goal is to give evaluators enough information to understand your solution's scope and purpose, which will frame how they interpret the rest of your security responses.

Example Responses

Example Response 1

CloudGrade is a cloud-based learning management system (LMS) that enables educational institutions to manage course content, assignments, grades, and student engagement The solution is hosted on AWS infrastructure in the US-East and US-West regions, with redundancy across availability zones CloudGrade processes academic data including student submissions, instructor feedback, and grade information The system integrates with common Single Sign-On providers (SAML 2.0 compatible), Student Information Systems via API, and plagiarism detection services All data is encrypted at rest and in transit, with role-based access controls and comprehensive audit logging The solution is delivered via web browser and mobile applications, with no software installation required on end-user devices.

Example Response 2

SecureFile is an enterprise document management system designed specifically for higher education institutions to securely store, manage, and share sensitive administrative documents The solution can be deployed either as a cloud-based SaaS offering (hosted on Microsoft Azure) or as an on-premises installation within the institution's data center SecureFile handles various document types including financial records, HR documents, research data, and institutional policies The system features granular permission controls, document versioning, advanced search capabilities, and automated retention policies All documents are encrypted using AES-256, and the system maintains comprehensive audit trails of all document access and modifications SecureFile integrates with Active Directory/LDAP for authentication and supports SAML 2.0 for Single Sign-On capabilities.

Example Response 3

DataTrack is a student analytics platform that aggregates and analyzes data from various institutional systems to provide insights on student performance and engagement Our solution is currently in development and will be available as a cloud-hosted service by Q3 2023 While we have implemented basic security controls including data encryption and role-based access, we are still finalizing our comprehensive security architecture and compliance framework The current version processes student demographic data, course enrollment information, and academic performance metrics, though we have not yet implemented all planned data isolation controls between institutional clients We anticipate completing SOC 2 Type 1 certification within six months of launch but cannot provide this documentation at present.

Context

Tab
Privacy
Category
General Information

ResponseHub is the product I wish I had when I was a CTO

Previously I was co-founder and CTO of Progression, a VC backed HR-tech startup used by some of the biggest names in tech.

As our sales grew, security questionnaires quickly became one of my biggest pain-points. They were confusing, hard to delegate and arrived like London busses - 3 at a time!

I'm building ResponseHub so that other teams don't have to go through this. Leave the security questionnaires to us so you can get back to closing deals, shipping product and building your team.

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Neil Cameron
Founder, ResponseHub
Neil Cameron