Has your organization established and documented crisis communication protocols with your critical suppliers?

Crisis communication protocols ensure that during security incidents, system outages, or other emergencies, your organization can effectively coordinate responses with critical suppliers. These protocols should define communication channels, escalation procedures, contact information for key personnel, and the types of events that trigger communications. Evidence of fulfillment could include a documented crisis communication plan that identifies critical suppliers, establishes communication methods (email, phone, secure messaging), defines roles and responsibilities, and includes up-to-date contact information. This document should be regularly reviewed and tested through tabletop exercises or simulations.