GV.SC-09.111
Does your organization have policies requiring that only approved supplier personnel perform maintenance on supplier products?
Explanation
This question assesses whether your organization has formal policies that restrict maintenance activities on supplier products to only those personnel who have been explicitly approved by the supplier. Such policies help prevent unauthorized modifications, reduce the risk of introducing vulnerabilities, and maintain warranty compliance. Evidence could include documented maintenance policies that explicitly state this requirement, supplier agreements that specify authorized maintenance personnel, or maintenance logs showing verification of approved personnel credentials before maintenance activities are performed.
Implementation Example
Review policies to ensure that they require approved supplier personnel to perform maintenance on supplier products
ID: GV.SC-09.111
Context
- Function
- GV: GOVERN
- Category
- GV.SC: Cybersecurity Supply Chain Risk Management
- Sub-Category
- Supply chain security practices are integrated into cybersecurity and enterprise risk management programs, and their performance is monitored throughout the technology product and service life cycle

