Does your organization have formal procedures for documenting, reviewing, testing, and approving changes and exceptions to systems and applications?

This question assesses whether your organization has established a structured change management process that requires proper documentation, review, testing, and approval before implementing changes or granting exceptions to security controls. Without formal procedures, changes may be implemented inconsistently, potentially introducing security vulnerabilities or operational issues.A comprehensive change management procedure helps maintain system integrity, ensures changes are properly vetted, and creates accountability. It also helps track modifications to systems over time, which is valuable for troubleshooting and compliance purposes. Evidence could include a formal change management policy document, change request forms with approval workflows, documentation of testing procedures for changes, and records of past change requests showing the full approval cycle.