Does your organization conduct root cause analysis to identify systemic issues when investigating security incidents?

Root cause analysis goes beyond addressing the immediate symptoms of a security incident to identify the fundamental, systemic issues that allowed the incident to occur. This process helps prevent similar incidents in the future by addressing underlying vulnerabilities in technology, processes, or human factors rather than implementing superficial fixes. Effective root cause analysis typically involves methodologies like the '5 Whys' technique, fishbone diagrams, or fault tree analysis to trace the incident back to its origins. Evidence of fulfillment could include documented root cause analysis reports from past incidents, a formal incident response procedure that includes root cause analysis steps, or post-incident review templates that specifically address systemic causes rather than just immediate technical fixes.