Has your organization established and documented crisis communication protocols with all critical suppliers?

Effective crisis communication between your organization and critical suppliers is essential during security incidents, service disruptions, or other emergencies. This ensures timely information sharing, coordinated response efforts, and minimizes operational impact during critical situations. Communication protocols should define contact methods, escalation procedures, response timeframes, and roles/responsibilities for both parties. Evidence could include a documented crisis communication plan specific to suppliers, contact lists with emergency points of contact, templates for crisis notifications, records of communication tests or drills with suppliers, or formal agreements (such as Business Continuity Plans or Incident Response Plans) that include communication protocols.