Two-factor authentication

ResponseHub holds a detailed picture of how your organisation handles security, which makes it worth protecting properly. Two-factor authentication is available to everyone, and admins can make it mandatory for the whole account.

Require it across your account

1. Go to your account settings.

2. Select Require two-factor authentication.

3. Save.

Everyone on the account must then set up two-factor authentication before they can continue using the app. Existing users are prompted the next time they sign in.

Worth doing before you invite your team

Turning the requirement on early means everyone sets it up as they join, rather than being interrupted later. See invites.

Setting it up as a user

ResponseHub uses standard app-based two-factor authentication, so any authenticator app works — 1Password, Authy, Google Authenticator, Microsoft Authenticator, and others.

1. Scan the QR code shown in ResponseHub with your authenticator app.

2. Enter the six-digit code from the app to confirm.

3. Save your backup codes somewhere safe.

Backup codes are how you get in if you lose your phone, so store them somewhere other than the device running your authenticator app.

Once set up, you enter a code from your app when you sign in — including when signing in to the Chrome extension.

Single sign-on

Enterprise customers can sign in through their own identity provider instead of a ResponseHub password. Users sign in with their work email address and are authenticated by your provider.

Single sign-on is set up for you rather than self-serve — contact support and they will help you configure it.

Next steps

• Roles
• Invites