Account profile

The account profile describes your organisation: how you work, the kind of work you do, and who your customers are. It is a set of questions you answer once and revisit as things change.

It is worth filling in properly, because it does two jobs.

Context for answers

Your sources describe your policies, but not the shape of your business. The profile supplies that — so answers are framed for an organisation like yours rather than in the abstract.

Deciding what applies

ResponseHub uses the profile to judge whether a question is applicable to an organisation like yours. Questionnaires are written to cover many kinds of vendor, so a good proportion of any given one won’t apply to you.

That assessment is only as good as the profile behind it. A thin profile means more questions marked Not Checked or wrongly marked applicable, and more work for you.

Revisit it as you grow

The profile describes your organisation at a point in time. New certifications, a change in the customers you sell to, or a shift in how you host your product all change which questions apply — so it is worth a look whenever something significant changes.

Next steps

• Account settings
• Questionnaire items — where applicability shows up