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ResponseHubDocs

Viewing sources

Open a source when you want to check what ResponseHub extracted from a document, or find out which answers it has contributed to.

Open a source

Section titled “Open a source”

Go to Sources and select a source in the table. Its details open in a panel beside the list.

To share a source with a colleague, select the link icon next to the Source label at the top of the panel to copy a direct link to it.

What the panel shows

Section titled “What the panel shows”

Title and description. Both are generated by ResponseHub after the document is processed, and both can be edited — select either one to change it in place.

Attached File. The original document, with its file size and current processing status. Select the filename to open or download the original file.

Knowledge Base Usage. The knowledge base items that draw on this source, each linking through to the item. This section only appears when the source has actually been used, so an absent section means nothing cites it yet.

Document Structure. The headings and sections ResponseHub found in the document, in order. Useful for checking that a document was read the way you expect.

Full Text Content. The complete text extracted from the document. This is what questions are matched against, so if an answer looks wrong, this is the place to confirm the text came through correctly.

Audit History. A record of changes made to the source.

The last four sections are collapsed by default — select a heading to expand it.

Download every source

Section titled “Download every source”

To export your documents, select Download All Sources at the top of the sources list.

Next steps

Section titled “Next steps”