Account settings
Account settings cover how your account is identified and how ResponseHub writes on your behalf. You need to be an admin to change them.
Name and logo
Section titled “Name and logo”Set your account Name and upload a Logo. These identify the account throughout the app, which matters most when you belong to more than one.
Response language
Section titled “Response language”Choose whether answers are written in US English or British English. The setting applies to generated answers, so they match how your organisation writes everywhere else.
How your organisation is referred to
Section titled “How your organisation is referred to”Answers have to refer to your organisation somehow, and you choose which:
- Generic Reference — answers say “the organisation”, so the same wording suits any customer
- Company Name — answers use your organisation’s actual name
Generic reference is the safer default for reusable answers; the company name reads better when you want a response to feel specific. An example of each is shown beneath the setting so you can see the difference before choosing.
Security
Section titled “Security”Require two-factor authentication makes two-factor mandatory for everyone on the account. See two-factor authentication.
Transfer the account
Section titled “Transfer the account”You can transfer ownership of the account to another user on it. Choose the person and confirm.
Account profile
Section titled “Account profile”The account profile is a separate, longer set of questions about your organisation, used to give ResponseHub context when it answers. See account profile.