Account settings

Account settings cover how your account is identified and how ResponseHub writes on your behalf. You need to be an admin to change them.

Name and logo

Set your account Name and upload a Logo. These identify the account throughout the app, which matters most when you belong to more than one.

Response language

Choose whether answers are written in US English or British English. The setting applies to generated answers, so they match how your organisation writes everywhere else.

How your organisation is referred to

Answers have to refer to your organisation somehow, and you choose which:

• Generic Reference: answers say “the organisation”, so the same wording suits any customer
• Company Name: answers use your organisation’s actual name

Generic reference is the safer default for reusable answers; the company name reads better when you want a response to feel specific. An example of each is shown beneath the setting so you can see the difference before choosing.

Security

Require two-factor authentication makes two-factor mandatory for everyone on the account. See two-factor authentication.

Transfer the account

You can transfer ownership of the account to another user on it. Choose the person and confirm.

Transferring hands over ownership

The new owner takes on the account, including its billing. Transfer when someone is leaving or handing over responsibility, not as a way to share access. For that, give them the admin role instead.

Email notifications

ResponseHub emails you when a questionnaire, RFP or question is assigned to you. The email says who assigned it and links to the work. The emails are on by default.

Unlike the other settings on this page, this one is personal: each person sets it for themselves, and you don’t need to be an admin. To turn the emails off, follow these steps:

1. In the sidebar, select Settings, then Your profile under User.

2. Clear the Email me notifications checkbox.

3. Select Update.

You still get the notification inside ResponseHub. Emails about your account (sign-in, password, invitations and billing) are not affected.

Account profile

The account profile is a separate, longer set of questions about your organisation, used to give ResponseHub context when it answers. See account profile.

Next steps

• Account profile
• Billing